Subscription Policy

Thank you for subscribing to Aurien. Our subscription service is powered by Skio, which provides a seamless and flexible way to receive your favorite products on a recurring basis. Please review the terms below, which govern your use of our subscription program.

 

 

 

1. Overview

 


By enrolling in a subscription, you agree to receive automatic deliveries of your selected product(s) on a recurring schedule. Your subscription will remain active until you choose to cancel or modify it, subject to the terms outlined in this policy.

 

 

 

2. Billing and Payment

 


Recurring Billing:

Your selected payment method will be charged automatically based on the delivery frequency you chose (e.g., every 30, 60, or 90 days). The first charge occurs at checkout. Subsequent charges are processed on the renewal date.


Failed Payments:

If a payment fails, Skio will attempt to retry the charge. If it remains unsuccessful, your subscription may be paused or canceled. You will be notified via email if this occurs.

 

 

 

3. Managing Your Subscription

 


You can manage all aspects of your subscription via the Skio customer portal, including:

 

  • Skipping upcoming orders

  • Adjusting delivery frequency

  • Swapping products

  • Updating billing or shipping information

  • Canceling your subscription

 


A direct link to manage your subscription is included in your confirmation and reminder emails. If you need assistance accessing your portal, contact us at info@aurien.store.

 

 

 

4. Cancellation Policy

 


You may cancel your subscription at any time at no cost.


To avoid being charged for your next delivery, you must cancel at least 24 hours before your upcoming billing date. If you cancel after a charge has been processed, the current order will still be fulfilled, and cancellation will take effect for future billing cycles.

 

 

 

5. Shipping and Refunds

 


Subscription orders are fulfilled and shipped based on your selected schedule. Processing times may vary based on product availability and shipping method.


Refunds:

We do not offer refunds for subscription orders once they have been processed. If your product arrives damaged or there was an error in fulfillment, please contact us at info@aurien.store and we will resolve the issue promptly.

 

 

 

6. Policy and Pricing Changes

 


Aurien reserves the right to update subscription pricing, shipping rates, or modify this policy at any time. If changes are made, you will be notified in advance via email. Continued use of the subscription after any such changes constitutes your agreement to the revised terms.

 

 

 

7. Contact Us

 


If you have any questions or concerns regarding your subscription, please reach out to our team at:


Email: info@aurien.store


We are here to support you every step of the way.